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After Verizon’s unexpected nationwide outage Wednesday, the carrier came out yesterday to try to save face, saying it was offering a $20 credit to all accounts in the myVerizon app. Now, its low-cost offshoot carrier, Visible, is also trying to make its own amends.

As spotted by 9to5Google, Visible is texting its customers with the following message, promising a $5 credit on their next bill as an apology for the outage:

Yesterday we let you down and for that we are sorry. We are giving you a $5 credit towards your next month of service that can be redeemed after Jan 16 when paying with a credit card online. This credit isn’t meant to make up for what happened. But it’s a way of acknowledging your time and showing that this matters to us. If you’re still having trouble connecting, please restart your device (power down and power back on).

The amount may be smaller, but it does seem to be a bit more convenient to claim, since it sounds like you can apply it while paying your bill (although I can’t make any promises for people using auto pay). Like Verizon’s offer, it also doesn’t seem to be discriminating between those affected by the outage and those who weren’t, as noted by a user on Reddit.

Some comments from other Visible subscribers on Reddit did point out that they had yet to receive the text, although I’m assuming that’s due to a slow rollout more than anything else, as textless users who reached out to customer service were able to confirm they were offered the $5 credit as well. I’ve reached out to Visible to confirm if the $5 credit applies to everyone, and will update this post when I hear back (I also asked if it would be applied to automatic payments).

As for why the payment is so much smaller, it’s probably due to the difference in cost between Verizon and Visible. Verizon said it based its $20 payout on the price for “multiple days of service,” and frankly, those same days cost much less on Visible.

While Visible uses the same network as Verizon, it sets itself apart by giving its users lower priority while connecting, which lets it offer unlimited plans starting at $20/month. Prices range to $33/month, but essentially, $5 goes a lot further on the low cost network, meaning it represents a similar value to $20 for a proper Verizon plan.

Whether that’s a fair price for an unexpected day of spotty connectivity, I’ll leave up to you.

A researchers’ propensity for risky projects is passed down to their doctoral students — and stays with trainees after they leave the laboratory, according to an analysis of thousands of current and former PhD students and their mentors. From a report: Science involves taking risks, and some of the most impactful discoveries require taking big bets. However, scientists and policymakers have raised concerns that the current academic system’s emphasis on short-term outcomes encourages researchers to play it safe. Studies have shown, for example, that risky research is less likely to be funded. Anders Brostrom, an economist studying science policy at the University of Gothenburg in Sweden, and his colleagues decided to examine the role of doctoral education in shaping risk-related behaviour — an area that Brostrom says has been largely overlooked.

“We often focus on thinking about how we can change the funding systems to make it more likely for people to take risks, but that’s not the only lever we have,” says Chiara Franzoni, an economist at the Polytechnic University of Milan in Italy. This study is “refreshing” because “we’ve discussed policy interventions a lot, but we haven’t discussed training,” she adds. […] The team found that students’ risk-taking dispositions matched those of their supervisors. This link was stronger when students and their supervisors communicated frequently, and weaker when students were also mentored by scientists outside their lab.

Read more of this story at Slashdot.

CyberGhost is the middle child of the Kape Technologies VPN portfolio, but in quality, it’s much closer to ExpressVPN than Private Internet Access. I mainly put it on my best VPN list because it’s so cheap, but I wouldn’t have done that if it didn’t earn its place in other ways — affordable crap is still crap, after all.

My universal impression of CyberGhost is a VPN that’s not perfect but is always genuinely working to make itself better. It makes decisions based on what will help its users, not to set itself apart in a crowded market. This makes it similar to a lot of other VPNs, but that’s not a bad thing — especially at such a low price.

Other than its price, the best things about CyberGhost are its intuitive app design, its frictionless user experience and the super-low latencies that make it an ideal pick for gamers. Download speeds are great up close but middling far away. While I love how many servers it’s got in Africa and South America, a few too many of them are virtual locations. I’ll get into all this and more in the review; feel free to read straight through or use the contents table to find the area that interests you most.

Editor’s note (1/16/26): We’ve overhauled our VPN coverage to provide more detailed, actionable buying advice. Going forward, we’ll continue to update both our best VPN list and individual reviews (like this one) as circumstances change. Most recently, we added official scores to all of our VPN reviews. Check out how we test VPNs to learn more about the new standards we’re using.

Findings at a glance

Installing, configuring and using CyberGhost

CyberGhost gets installation and UI largely right. There are no needless hurdles in the setup process. All its app designs put the important controls front and center and don’t overload you with needless information. I’ve broken up my thoughts by platform, as CyberGhost is pretty different depending on where you use it.

Windows

CyberGhost downloads and installs amazingly fast on Windows 11. I didn’t even have to grant any permissions. I just opened the .exe, clicked through a licensing agreement and logged into the desktop client. It took about two minutes end-to-end, including time I spent digging around in my password vault.

Sam Chapman for Engadget

Once inside, you’re greeted with a UI that looks an awful lot like Surfshark — and if it’s not broken, don’t fix it. Options for special servers are on the left, the server list is in the middle and the connection interface is on the right. The arrangement prioritizes the most important controls and keeps clutter to a minimum. The only thing I can find to complain about is that clicking on a country with multiple locations doesn’t open the menu to choose between them; instead, you have to click on a hard-to-see arrow to the right of the name.

To access any of the special servers, click the appropriate tab in the left window, then choose from the list. Everything connects quickly. A gear icon at the bottom-left leads to all the special features and options, organized into three tabs: General (to do with the VPN app itself), CyberGhost VPN (to do with the VPN connection) and Account (to do with your subscription). The names could be better, but I can’t argue with the clear and useful descriptions on each feature.

Mac

The download process on macOS Sequoia is as easy as it is on Windows 11. CyberGhost walks you through every step, installs its helper tools with minimal fuss and is ready to go out of the box. It’s best to download directly from cyberghostvpn.com, since the App Store version is designed for iPads, not desktop computers.

Right after launching, the Mac app is pinned to the taskbar. To open it as a separate window, click the arrow button at the top-left. While it’s in the taskbar, the only things you can do are connect, disconnect and switch to one of your favorite locations. You can do all that from the standalone window, too, so there’s not much reason to ever leave it pinned.

Sam Chapman for Engadget

The interface on Mac differs from the Windows client in other noticeable ways. For one thing, it’s permanently in dark mode, whereas Windows users get to choose between light and dark. There are fewer categories of servers in the left-hand column, with only torrenting (called For Downloading) and streaming options available — you can still connect to NoSpy, but only by going to the Romania location on the main list.

Also, the control panel gear is in the exact opposite location, sitting at the top-right of the connection window. The organization of options is also completely different and generally not as useful, with all the actual controls crammed into a single General tab.

Sam Chapman for Engadget

Compounding the sense that CyberGhost didn’t give its Mac app as much attention as its Windows app, I kept getting the odd error pictured in the screenshot above. The client would tell me I had no internet connection (my internet was fine) and direct me to run a connection test. This would always turn up all green lights and let me connect without any incident. It rarely tripped me up for more than a moment, but it was still bizarre.

Android

CyberGhost on Android is streamlined to the extreme, focusing on ease of use above all else. Connections happen quickly, and the server selection is narrowed down, with only the streaming locations getting their own tab. It’s nice, but it does sometimes remind me of when I’d clean my room by shoving all the clutter under the bed.

Sam Chapman for Engadget

That’s mainly because tapping the gear at the top-right opens up a preferences menu with a lot more going on than the main screen. Most of the options here aren’t too complicated, but the shift is still jarring, especially since Android doesn’t do as well as Windows at explaining what everything does. “Anonymous statistics” and “Share network data for troubleshooting” sound like the same thing to me, and we get nothing on the esoteric concept of Domain Fronting.

Still, I’m nitpicking a bit. CyberGhost’s Android client does 95 percent of its job very well. Most of the settings aren’t necessary anyway, so you can pick your favorite server and be on your way.

iOS

Much like its Android app, CyberGhost’s iOS offering is sleek on the front end, a little cluttered in the back, but overall quite easy to use. Connections happen within seconds. The main page includes a useful option to tap on your current Wi-Fi network and immediately set Smart Rules for it. As with Android, only streaming-optimized servers and favorites are separated from the rest.

Sam Chapman for Engadget

The control panel also looks very similar to what you get on mobile. The apparent clutter comes from simple on-off toggles and more complex submenus being all jumbled up together, but you can use the VPN just fine without engaging with any of it. For the most part, CyberGhost on iOS does a lot to help you and nothing to get in your way.

Browser extensions

CyberGhost doesn’t have a full-service browser extension. If you look for an extension link on the download hub, you won’t find anything. What it does have is free proxy add-ons for Chrome and Firefox, which can be used to change your IP address to a new location.

However, proxies do not encrypt your traffic, leaving out one of the critical aspects of how a VPN works. The extension library pages for the CyberGhost proxies are vague about this, but they’re no substitute for a full VPN. They’re free and may be convenient for occasional streaming if they don’t get caught, but they aren’t secure.

CyberGhost speed test

I conducted all these tests on a wireless connection using the WireGuard protocol. For each, I selected either a physical server or a virtual location close to its physical source. Here’s what each metric means in the table below:

• Ping, measured in milliseconds (ms), is a measure of latency — how long it takes to send a signal from your device to its destination via the VPN server. Lower pings are better. Since signals can only move so quickly, latency tends to increase with distance.

• Download speed, measured in megabits per second (Mbps), is what you probably think of as “internet speed” — how fast websites load and how much video you can stream without any pause to load.

• Upload speed, also measured in Mbps, determines the rate at which data travels from your device to its destination. It’s useful for posting content, saving files to the cloud, torrenting and two-way video calls.

CyberGhost’s speed test gave me mixed results — mostly good, but with some reasons for caution. To start on the positive side, latency results were excellent. No matter where I went in the world, the numbers only jumped above 400 milliseconds in one place, and that was the Johannesburg server that had problems across the board. CyberGhost’s 266 average is significantly better than I got when testing Surfshark, currently the fastest VPN overall.

Sam Chapman for Engadget

Download and upload speeds looked good in my fastest location, Seattle. Using CyberGhost only slowed my browsing by 4.8 percent and dropped my upload rates by 3.4 percent, comparable to most of its leading competitors. At a distance, though, speeds started to falter. Things in New York remained reasonably fast, but with a lot of fluctuation between tests; unlike Seattle, numbers swung between the 30s and 50s.

As I virtually traveled the world, I saw more and more swings, plus sharp declines in South Africa (which is always the problem child of VPN servers, for some reason). To put this in perspective, CyberGhost never dragged that much on my browsing speed, and the internet remained usable no matter where I went. It’s just slightly more sluggish than my favorite VPNs in every area — except latency, where it soars ahead.

CyberGhost security test

VPNs need to secure your internet activity against two things: intentional attacks and leaks due to negligence. A VPN should be watertight enough that it never lets your information slip by accident, while also defending your data against outside interference.

It’s not hard to test whether a provider is meeting these two criteria. First, make sure it’s using safe VPN protocols with modern encryption. Second, use an IP address checker to test for DNS, WebRTC and IPv6 leaks. Third, test encryption itself to ensure it’s being applied equally to all data packets. Let’s get started.

VPN protocols

CyberGhost supports three different VPN protocols, all of them up-to-date and secure. OpenVPN, available on Windows, Android, Linux and Fire TV, is my typical recommendation, balanced and secured through a multi-decade history of refinement. WireGuard, supported on every platform, is the new hotshot on the block, fast and stable but not quite as rigorously tested as OpenVPN. IKEv2, which works on macOS, iOS and Windows, connects more quickly than the others but isn’t open-source.

I have some quibbles about how available these protocols are. OpenVPN should always be an option for everybody; leaving it off Apple devices doesn’t make sense. I’ve asked CyberGhost about this and will update here when I get a reply. In the meantime, I can’t complain about the protocols themselves, which use uncracked encryption ciphers and present no obvious weak points.

Leak test

I used ipleak.net to check CyberGhost for leaks. There are three likely causes for a VPN to accidentally reveal your real IP address: it failed to account for different IP types (IPv6 leak), a real-time connection went outside the encrypted tunnel (WebRTC leak) or it used a domain name server that an ISP could read (DNS leak).

Sam Chapman for Engadget

CyberGhost blocks all IPv6 traffic, so there’s no chance of an IPv6 leak. I checked for WebRTC leaks and didn’t find any. Likewise, every time I connected to a VPN server and refreshed the page, I saw that server’s IP address, proving that CyberGhost isn’t leaking.

There is one important exception here: whenever you select a different server on your CyberGhost client, it disconnects from that server before connecting to the next one. This means that your data is exposed during the transition. It’s annoying, but as long as you remember not to do anything risky while changing locations, you’ll be fine.

Encryption test

For my final test, I used WireShark to capture images of the data packets CyberGhost was routing from my device to its servers. Sure enough, the outer layer of each data stream was encrypted no matter which VPN protocol I used. Ultimately, all my probing showed that CyberGhost is secure against both negligence and interference.

How much does CyberGhost cost?

CyberGhost sells three different subscriptions, all of them with the same features. The only difference is how long the plan lasts. You can save money overall by signing up for six months or two years at a time, but it costs more upfront. Each plan can be used on seven devices simultaneously.

Sam Chapman for Engadget

One month of CyberGhost costs $12.99, and it renews automatically at the same price at the end of each billing month. Each monthly renewal comes with a 14-day, money-back guarantee. You can get six months for $41.94 total, which works out to $6.99 per month. At the end of six months, it auto-renews at the same price. The six-month plan comes with a 45-day refund guarantee.

Finally, there’s the two-year plan, which comes with a lot of fine print. The first time you sign up, it costs $56.94, which gets you a total of 28 months (working out to $2.03 per month). However, after your 28 months are up, all subsequent renewals instead get you a 12-month plan — still for $56.94, but now working out to $4.79 per month. That’s still relatively cheap, but not nearly as affordable as some VPNs with perpetual two-year plans.

CyberGhost side apps and bundles

CyberGhost doesn’t have much in the way of additional subscription offers, but that’s honestly refreshing. In an age when even the best providers also need to be antiviruses, insurance agents and probably vacuum cleaners, it’s nice to see a VPN that’s content with just being a VPN.

CyberGhost does have a broader “security suite,” but it comes at no extra cost and is currently available on Windows only. More info on that in the “Extra features” section below.

Dedicated IP

You can pay an extra $2.50 per month to add a dedicated IP address to your CyberGhost plan. With a dedicated IP, you’ll have a stable address whenever you get online through the VPN, which makes it a lot easier to connect to firewall-protected web services. It’s also exclusive, so nobody else can get you in trouble by misusing the IP address.

Close-reading CyberGhost’s privacy policy

CyberGhost is located in Romania, which makes it subject to the strict privacy laws of the European Union. It’s not legally required to keep tabs on its users or install government backdoors. That’s a great start, but to be certain about a company’s approach to privacy, it’s best to look at its own words.

A VPN makes your online activity anonymous to anyone else who tries to look at it, but the VPN itself still has the power to violate your privacy if it chooses. This leads some people to advise against using commercial VPN services at all, though I don’t go that far. The best VPNs build in features that make it impossible for them to abuse their access to your web traffic, such as RAM-only servers and full-disk encryption.

When trying to determine if you can trust a VPN with your privacy, the first place to look is its official privacy policy. This document lays out everything the VPN does to handle your personally identifiable information (PII). If the provider violates its policy, they can be sued, so it’s not in their interest to lie outright in the document.

I went over CyberGhost’s privacy policy with a fine-toothed comb — it can be found here if you’d like to follow along. It starts with the usual promise of “uncompromising protection”: CyberGhost swears that “we are NOT storing connection logs, meaning that we DON’T have any logs tied to your IP address, connection timestamp or session duration” (all emphasis theirs).

That’s the standard I’ll be checking against: a total lack of any way for CyberGhost to read or share information on its own users. Let’s see how it holds up.

Sam Chapman for Engadget

The privacy policy wins early points by clarifying all the data it collects. You can see the whole quote in the screenshot above, but to summarize, any PII (like your email or IP address) will never be connected with anything you do online. Since absolute anonymity is impossible, this is the best we can hope for from a VPN.

Later on, the policy clarifies everything CyberGhost might do with personal data, none of which involves turning it over to authorities or selling it to advertisers. The most suspicious reasons given are “fraud detection/prevention” and “To enforce the terms of service,” but these both relate to kicking users off CyberGhost itself, not tattling on them to the government.

The only potential problem comes in the section titled “Sharing Your Personal Data.” Here, CyberGhost states that “we may communicate your personal data to a member of our group of companies,” meaning all subsidiaries of Kape Technologies. I won’t rehash the case against Kape in full — my ExpressVPN review covers it in detail.

Suffice to say the only real risk here is that CyberGhost might share PII with another Kape company located in a region with worse privacy laws than Romania or the EU. To me, this isn’t a serious concern. First of all, Kape doesn’t own any companies based in truly anti-privacy nations like China, India or Russia.

Moreover, the privacy policy states that CyberGhost won’t share information with any entity not “located in the EU or another jurisdiction offering equivalent data protection standards.” Every bit of data gets the same protections. This may mean PII enters a country in the Five/Nine/14 Eyes alliance, but the Eyes only matter if a VPN is already logging data it shouldn’t have. It’s not that abuse of intelligence-sharing agreements isn’t a problem; it’s just that the risk it poses starts with the VPN itself, not where it’s located.

To sum up, I didn’t see any red flags or loopholes in the CyberGhost privacy policy. Some clauses could be tightened up, and it always pays to be suspicious, but I’m confident that using this VPN doesn’t risk your personal privacy.

Independent corroboration

CyberGhost has been audited twice by Deloitte Romania, once in 2022 and again in 2024. Following that pattern, I’ll be looking out for another one this year. You need an account to read the full audit report, but it’s only 10 pages and easy to summarize: the auditors found nothing in CyberGhost’s systems that conflicted with its privacy policy.

The audit notes CyberGhost’s server infrastructure as evidence. All servers are run on RAM with full-disk encryption, making any information they store completely ephemeral. Even if CyberGhost staff wanted to spy on you, they wouldn’t see anything. The same goes for third-party hackers.

CyberGhost also posts a regular transparency report that lists how often law enforcement has asked it for information. As far as I could find, after hundreds of requests, there’s never been a case where CyberGhost provided any information to cops.

Can CyberGhost change your virtual location?

For this section, I used Netflix to test whether CyberGhost’s virtual location changes are detectable by other websites. Ideally, every time I change location with CyberGhost, Netflix would accept it as real and show me the content library from that country. If either of those things doesn’t happen within three tests, the VPN has a problem.

Since CyberGhost has servers built for streaming, I used those for each of the five locations. You can see my results below.

This test was a smashing success for CyberGhost. Every time, it showed me the proper video library for the location I chose and never once got caught by Netflix’s firewalls. It’s the best result I’ve seen in this section since I tested Proton VPN, and that’s high praise if you know me.

Sam Chapman for Engadget

Investigating CyberGhost’s server network

CyberGhost has 125 server locations in 100 countries. Of those locations, 75 are real and 50 are virtual, which makes the math easy: CyberGhost’s VPN server network is 60 percent bare-metal and 40 percent virtual. That’s good, since physical servers let you calculate how much performance will deteriorate over distance — virtual servers are just as safe, but speeds might fluctuate depending on where they really are.

Looking at the distribution of servers, we get good news and bad news. The good news is that there really are 100 different countries and territories to choose from, encompassing nearly all the virtual globetrotting you’re likely to need. There are also lots of servers in the southern hemisphere, which is often the last place VPNs grow into. There’s a wealth of choices in South America, plus several options in Africa and Central Asia.

Sam Chapman for Engadget

The bad news is that the distribution of real servers is skewed toward Europe and the United States. None of the nine South American servers are actually located in South America; worse, a large number of them are physically located in Miami. If you’re using CyberGhost in Argentina, don’t expect top speeds from the Buenos Aires server, since it’s actually over 4,000 miles away. CyberGhost’s support center does include a list of where the virtual servers are relayed through, but it’s not up to date.

Extra features of CyberGhost

CyberGhost has a few features beyond the VPN itself, though not as many as you might think. Compared to a provider like NordVPN, which goes all in on extra features, CyberGhost’s offerings look pretty lean. But that doesn’t matter as much if the features work well. Let’s see how they do.

Kill switch

CyberGhost takes an unusual approach to its kill switch. In case you aren’t familiar with the term, a kill switch cuts off your internet connection if your link to the VPN ever drops, protecting your anonymity in case of unexpected incidents. Most VPNs let you toggle the kill switch on and off, but on CyberGhost, it’s fully engaged 100 percent of the time — except on Windows, where you can turn it on and off as desired.

Turning on the kill switch is almost always a good idea, but it’s still annoying that Cyberghost gives many of its users no way to turn it off. In rare cases, kill switches can get overzealous, preventing you from getting online even when conditions are safe. It’s an odd choice to remove a potential troubleshooting step from the user’s control.

Split tunneling

Split tunneling lets you name some apps or websites that will run unprotected even while the VPN is active. This can help with certain services that refuse to work if they detect a VPN, or alternatively, can protect only one sensitive app or site while the others enjoy faster unprotected speeds.

CyberGhost only has full split tunneling on Android. It also offers a slightly different feature called Exceptions on Windows. Android split tunneling works by app, while Exceptions works by URL. In both cases, you choose individual apps or websites to leave out of the VPN. It’s limited, but works as advertised.

Optimized servers

As I mentioned in the Netflix testing section, CyberGhost includes specialized servers designed for specific tasks. Other than the add-on dedicated IP servers, these come in four forms: “For gaming,” “For torrenting,” “For streaming” and “NoSpy.” Gaming servers are apparently built to keep latency low, but I couldn’t see much difference between them and the normal servers.

“For torrenting” is called “For downloading” on Mac, but it’s all the same torrent-optimized servers. These are built to meet the download and upload speed requirements for effectively using P2P filesharing clients. CyberGhost has P2P servers in 86 countries, which makes it a good VPN for torrenting; only the lack of port forwarding keeps it from being truly great.

Sam Chapman for Engadget

Each streaming server is built to unblock a specific streaming site in a particular country, occasionally for a single type of device. For example, United States streaming servers are aimed at Netflix, Hulu, Peacock, Disney Plus, Amazon Prime Video and more, many in their Android or Smart TV forms. UK servers work for Netflix UK, BBC iPlayer, ITV and more. In total, there are 106 streaming servers in 22 countries — not quite as extensive as the overall list, but it’s important to remember that non-optimized servers still work fine for streaming.

Finally, the NoSpy options connect to a set of servers in Romania that CyberGhost claims to manage entirely in-house, with nobody able to access them except CyberGhost’s own team. This is good, but it leaves me suspicious about who’s running the rest of the servers. Are they all run by third parties except the NoSpy locations? That’s relatively common, but it creates vulnerabilities if the VPN provider doesn’t insist on high standards from collaborators.

Content blocker

CyberGhost’s content blocker is underwhelming. All you can do is turn it on and off. There’s no customization like you get with Windscribe’s R.O.B.E.R.T. and no clear statement of where it’s getting its list of domains to block. In practice, it does block in-page ads, but without specifics I couldn’t test it in more detail.

Sam Chapman for Engadget

Smart Rules

The Smart Rules automation suite is the crown jewel of CyberGhost’s features and the most common reason I recommend it. Using Smart Rules, you can automate CyberGhost’s behavior to a degree inconceivable on most other VPNs.

Sam Chapman for Engadget

Smart Rules come in two forms: actions performed automatically when CyberGhost launches or connects and actions that respond to new Wi-Fi networks. In the former category, you can set CyberGhost to connect when you open the app, determine which location it connects to and even set an app to automatically open after it connects.

Wi-Fi rules depend on whether the network CyberGhost detects is secured or not. For each type of network, you can set the VPN to connect, disconnect, ask you what to do or ignore it entirely. Once it recognizes a Wi-Fi network, you can set specific rules for that network. It’s at once very easy to use and capable of surprising depth.

CyberGhost customer support options

CyberGhost primarily offers customer assistance through its online portal, which can be reached at support.cyberghostvpn.com or by going through the app. If you choose the options “CyberGhost VPN help” or “FAQ” in the app settings, you’ll be taken to the support pages in a browser. I recommend going through the URL, since that takes you to the highest-level page.

The support center feels distressingly like an afterthought. Written guides are divided into four sections: Guides, Troubleshooting, FAQs and Announcements. The latter has only one article and the former three are roughly interchangeable — if I’m having trouble connecting to a server, is that an FAQ, a Guide or Troubleshooting? Looking for any particular subject here is a needle-in-a-haystack search.

Fortunately, there is a search bar, but this presents its own problems. A simple search for “connection issues macos” turned up 72 results, including one called “Troubleshooting connectivity on macOS” and another titled “Troubleshooting VPN connection on mac.” These two articles are in different sections, but mostly contain the same information, except that the former has an extra walkthrough on renewing your DHCP lease.

It’s a shame, because the articles themselves are mostly clear and helpful, with lots of well-chosen screenshots. Someone clearly worked hard on the content, but the overall organization left me thinking the knowledgebase was thrown together years ago and hasn’t been checked since.

Live support experience

If you have trouble finding what you need in the written guides, you can get personal support in two ways. One option is to submit an email request through a Zendesk portal. This gives you all the time you need to frame your question and add supporting materials, at the cost of waiting longer for a reply.

Your other option is to access live chat, which you can do from anywhere on cyberghost.com by clicking the chat button in the bottom-left corner of the screen. Live chat starts with a “CyberGhost AI Assistant” (what we used to call a chatbot in the good old days) which runs you through several diagnostic questions. To its great credit, the bot does not try to link you to articles in the knowledgebase, understanding — as too many providers don’t — that nobody tries live chat unless the FAQ isn’t working for them.

Sam Chapman for Engadget

I decided to bother CyberGhost about the connection issue I wrote about in the Mac UI section. Within seconds, the chatbot offered me a button that would transfer me directly to a live agent. I only had to wait about 4 minutes before the agent got in touch. After that, each response took about a minute and explained everything carefully and efficiently. It was as helpful as the written knowledgebase wasn’t.

CyberGhost background check

CyberGhost was founded in 2011 in Bucharest, Romania, where it’s still headquartered today. It claims to have around 38 million subscribers and a staff of 70. It appears to be most popular in France and Germany.

The only thing that makes me at all uncertain about CyberGhost is that I can’t find much information about its history — it doesn’t even have a Wikipedia page in English. By far the most likely explanation is that CyberGhost is exactly what it seems to be: a reliable, drama-free VPN provider that doesn’t court controversy. Still, I’m naturally paranoid, so I’d understand if this lacuna sends you running back to a better-documented VPN.

There is precisely one date in CyberGhost’s history that everyone lists: 2017, when it was purchased by Kape Technologies. As a VPN reviewer, I have to think about Kape a lot. My opinion is that the fear around it doesn’t measure up to reality. For example, back when it was known as Crossrider, Kape was not a “malware distributor”; it sold an ad-injection plugin that turned out to be a useful malware vector.

Perhaps Crossrider could have worked harder to stop its platform from being misused, but that doesn’t make it a security threat today. Similarly, being owned by a businessman from Israel does not mean that Kape or CyberGhost are secretly controlled by Mossad.

I’m not here to defend Kape — I’m just pointing out that a lot of the fear isn’t backed up by evidence. To my mind, Kape’s consolidation of the VPN industry (it also owns ExpressVPN and Private Internet Access, plus two websites that review VPNs) is bad enough without having to look for additional conspiracies. It’s up to you to decide whether or not CyberGhost’s parent company presents a hard line you won’t cross.

Final verdict

At the end of my journey with CyberGhost, I may not be blown away, but I’m definitely pleased. After my poor experience with PIA, I was afraid the only budget VPN I could wholeheartedly recommend was a two-year subscription to Surfshark. CyberGhost is a meat-and-potatoes VPN — it’s not pushing any envelopes, but it’s cheap and it does the job.

All that said, I recommend it more to casual users than to people who really need secrecy. There are just enough reddish flags that I wouldn’t necessarily trust it with life-and-death information: the (possible) use of third-party managers for all servers outside Romania, the freedom to share information with any Kape subsidiary, the loss of encryption when switching servers. It’ll keep you anonymous and let you stream foreign TV for cheap, but you should still choose Proton VPN if you need serious privacy.

This article originally appeared on Engadget at https://www.engadget.com/cybersecurity/vpn/cyberghost-vpn-review-despite-its-flaws-the-value-is-hard-to-beat-200000250.html?src=rss

Big Tech’s AI-fueled memory shortage is set to be the PC industry’s defining story for 2026 and beyond. Standalone, direct-to-consumer RAM kits were some of the first products to feel the bite, with prices spiking by 300 or 400 percent by the end of 2025; prices for SSDs had also increased noticeably, albeit more modestly.

The rest of 2026 is going to be all about where, how, and to what extent those price spikes flow downstream into computers, phones, and other components that use RAM and NAND chips—areas where the existing supply of products and longer-term supply contracts negotiated by big companies have helped keep prices from surging too noticeably so far.

This week, we’re seeing signs that the RAM crunch is starting to affect the GPU market—Asus made some waves when it inadvertently announced that it was discontinuing its GeForce RTX 5070 Ti.

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Claude Cowork, Anthropic’s AI assistant for taking care of simple tasks on your computer, is now available for anyone with a $20 per month Pro subscription to try. Anthropic launched Cowork as an exclusive feature for its Max subscribers, who pay a minimum of $100 per month for more uses of Claude’s expensive reasoning models and early access to experimental features. Now Claude Cowork is available at a cheaper price, though Anthropic notes “Pro users may hit their usage limits earlier” than Max users do.

Like other AI agents, the novelty of Claude Cowork is its ability to work on its own. If you have the macOS Claude app and a Pro subscription, you can prompt Claude Cowork to work on tasks on your local computer, like creating documents based on files you have saved or organizing your folders. The feature is an evolution of Claude Code, Anthropic’s AI coding agent, and can similarly use connectors and the Claude Chrome plugin to work with other apps and the web.

As part of this expanded rollout, Anthropic has included a few fixes inspired by early user feedback. You’ll now be able to rename sessions with Claude Cowork (“Tasks” in the parlance of the Claude app) and the company says the AI assistant will offer better file format previews, more reliable use of connectors to other apps and confirmation messages before it deletes files.

Coding agents top the list of applications of AI that have gained real traction in the last year, so Anthropic applying what it learned with Claude Code to a more general collection of computer tasks makes sense. Claude Cowork is still limited to macOS and Anthropic’s paid subscribers, but assuming the AI agent continues to be popular, it wouldn’t be surprising if the company brought it to other platforms.

This article originally appeared on Engadget at https://www.engadget.com/ai/anthropic-opens-up-its-claude-cowork-feature-to-anyone-with-a-20-subscription-194000021.html?src=rss

OpenAI plans to start testing ads inside of ChatGPT “in the coming weeks.” In a blog post published Friday, the company said adult users in the US of its free and Go tiers (more on the latter in a moment) would start seeing sponsored products and services appear below their conversations with its chatbot. “Ads will be clearly labeled and separated from the organic answer,” OpenAI said, adding any sponsored spots would not influence the answers ChatGPT generates. “Answers are optimized based on what’s most helpful to you.” 

OpenAI says people won’t see ads appear when they’re talking to ChatGPT about sensitive subjects like their health, mental state of mind or current politics. The company also won’t show ads to teens under the age of 18. As for privacy, OpenAI states it won’t share or sell your data with advertisers. The company will also give users the option to disable ad personalization and clear the data it uses to generate sponsored responses. “We’ll always offer a way to not see ads in ChatGPT, including a paid tier that’s ad-free,” OpenAI adds. Users can dismiss ads, at which point they’ll be asked to explain why they didn’t engage with it.   

OpenAI

“Given what AI can do, we’re excited to develop new experiences over time that people find more helpful and relevant than any other ads. Conversational interfaces create possibilities for people to go beyond static messages and links,” OpenAI said. However, the company was also quick to note its “long-term focus remains on building products that millions of people and businesses find valuable enough to pay for.”

To that point, OpenAI said it would also make its ChatGPT Go subscription available to users in the US. The company first launched the tier in India last August, marketing it as a low-cost alternative to its more expensive Plus and Pro offerings. In the US, Go will cost $8 per month — or $12 less than the monthly price of the Plus plan — and offer 10 times higher rate limits for messages, file uploads and image creation than the free tier. The subscription also extends ChatGPT’s memory and context window, meaning the chatbot will be better at remembering details from past conversations. That said, you’ll see ads at this tier. To go ad-free, you’ll need to subscribe to one of OpenAI’s more expensive plans. For consumers, that means either the Plus or Pro plans.       

According to reports, OpenAI had been testing ads inside of ChatGPT since at least the end of last year. As companies continue to pay a high cost for model training and inference, all chatbots are likely to feature ads in some form.

This article originally appeared on Engadget at https://www.engadget.com/ai/openai-is-bringing-ads-to-chatgpt-192831449.html?src=rss

An anonymous reader shares a report: A hit song has been excluded from Sweden’s official chart after it emerged the “artist” behind it was an AI creation. I Know, You’re Not Mine — or Jag Vet, Du Ar Inte Min in Swedish — by a singer called Jacub has been a streaming success in Sweden, topping the Spotify rankings.

However, the Swedish music trade body has excluded the song from the official chart after learning it was AI-generated. “Jacub’s track has been excluded from Sweden’s official chart, Sverigetopplistan, which is compiled by IFPI Sweden. While the song appears on Spotify’s own charts, it does not qualify for inclusion on the official chart under the current rules,” said an IFPI Sweden spokesperson. Ludvig Werber, IFPI Sweden’s chief executive, said: “Our rule is that if it is a song that is mainly AI-generated, it does not have the right to be on the top list.”

Read more of this story at Slashdot.

Although X removed Grok’s ability to create nonconsensual digitally undressed images on the social platform, the standalone Grok app is another story. It reportedly continues to produce “nudified” deepfakes of real people. And now, Ashley St. Clair, a conservative political strategist and mother of one of Elon Musk’s 14 children, has sued xAI for nonconsensual sexualized images of her that Grok allegedly produced.

In the court filing, St. Clair accused xAI’s Grok chatbot of creating and disseminating deepfakes of her “as a child stripped down to a string bikini, and as an adult in sexually explicit poses, covered in semen, or wearing only bikini floss.” In some cases, the chatbot allegedly produced bikini-clad deepfakes of St. Clair based on a photo of her as a 14-year-old. “People took pictures of me as a child and undressed me. There’s one where they undressed me and bent me over, and in the background is my child’s backpack that he’s wearing right now,” she said.

“I am also seeing images where they add bruises to women, beat them up, tie them up, mutilated,” St. Clair told The Guardian. “These sickos used to have to go to the dark depths of the internet, and now it is on a mainstream social media app.”

St. Clair said that, after she reported the images to X, the social platform replied that the content didn’t violate any policies. In addition, she claims that X left the images posted for up to seven days after she reported them. St. Clair said xAI then retaliated against her by creating more digitally undressed deepfakes of her, therefore “making [St. Clair] the laughingstock of the social media platform.”

She accused the company of then revoking her X Premium subscription, verification checkmark and ability to monetize content on the platform. “xAI further banned [her] from repurchasing Premium,” St. Clair’s court filing states.

On Wednesday, X said it changed its policies so that Grok would no longer generate sexualized images of children or nonconsensual nudity “in those jurisdictions where it’s illegal.” However, the standalone Grok app reportedly continues to undress and sexualize photos when prompted to do so.

Anna Moneymaker via Getty Images

Apple and Google have thus far done, well, absolutely nothing. Despite the multi-week outrage over the deepfakes — and an open letter from 28 advocacy groups — neither company has removed the X or Grok apps from their app stores. Both the App Store and Play Store have policies that explicitly prohibit apps that generate such content.

Neither Apple nor Google has responded to multiple requests for comment from Engadget. That includes a follow-up email sent on Friday, regarding the Grok app continuing to “nudify” photos of real women and other people.

While Apple and Google fail to act, many governments have done the opposite. On Monday, Malaysia and Indonesia banned Grok. The same day, UK regulator Ofcom opened a formal investigation into X. California opened one on Wednesday. The US Senate even passed the Defiance Act for a second time in the wake of the blowback.

“If you are a woman, you can’t post a picture, and you can’t speak, or you risk this abuse,” St. Clair told The Guardian. “It’s dangerous, and I believe this is by design. You are supposed to feed AI humanity and thoughts, and when you are doing things that particularly impact women, and they don’t want to participate in it because they are being targeted, it means the AI is inherently going to be biased.”

Speaking about Musk and his team, she added that “these people believe they are above the law, because they are. They don’t think they are going to get in trouble, they think they have no consequences.”

This article originally appeared on Engadget at https://www.engadget.com/ai/the-mother-of-one-of-elon-musks-children-is-suing-xai-over-nonconsensual-deepfake-images-191451979.html?src=rss

Verizon has received all approvals it needs for a $9.6 billion acquisition of Frontier Communications, an Internet service provider with about 3.3 million broadband customers in 25 states. Verizon said it expects to complete the merger on January 20.

The last approval came from the California Public Utilities Commission (CPUC), which allowed the deal in a 5–0 vote yesterday. There were months of negotiations that resulted in requirements to deploy more fiber and wireless infrastructure, offer $20-per-month Internet service to people with low incomes for the next decade, and other commitments, including some designed to replace the DEI (diversity, equity, and inclusion) policies that Verizon had to end because of demands by the Trump administration.

“The approval follows extensive public participation, testimony from multiple parties, and negotiated settlement agreements with consumer advocates and labor organizations,” the CPUC said yesterday.

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If you’re dreaming of ditching a multi-monitor gaming setup without sacrificing too much screen space, the  Samsung 49-inch ViewFinity S95UC monitor delivers that idea in a single curved panel. A versatile option for both multi-tasking at work and casual gaming, it’s currently 33% off at $799 (originally $1,199).

Samsung 49-inch ViewFinity S95UC Monitor

$799.00
at Amazon

$1,199.00
Save $400.00

$799.00
at Amazon

$1,199.00
Save $400.00

This entry-level gaming monitor is ultra-wide (32:9) with a Dual QHD display (5,120 x 1,440) with HDR400 support, a height-adjustable stand, and built-in speakers, which maximize your desk space even more. While its giant display with tons of usable space is the main draw, its 120Hz refresh rate offers smooth visuals and fast reactions, but may not suffice for pro-gamers who need an ultra-fast 240Hz-plus performance for competitive play. 

VESA DisplayHDR 400 gives you solid color accuracy and brightness, though it can’t match the contrast of an OLED panel, and users may experience a slight gamma shift at the edges of this panel due to its width. USB-C with up to 90 W charging and a KVM Switch, which allows users to connect and control two sources to the display at the same time from a single keyboard and mouse, makes it an effective dock-style hub for laptops and desktops. 

If you’re looking more screen real estate in a single monitor, smoother visuals than a basic office monitor, and an option that you can toggle between both during work and after hours for your gaming needs, the Samsung 49-inch ViewFinity S95UC monitor may not be the fastest or HDR-impressive compared to higher-end OLED models. But at around $800, this ultra-wide display is a capable, all-in-one alternative to a dual-monitor setup that also helps you reclaim more desk space.

Last week at CES, Lego introduced its new Smart Play system, with a tech-packed Smart Brick that can recognize and interact with sets and minifigures. It was unexpected and delightful to see Lego come up with a way to modernize its bricks without the need for apps, screens or AI. 

So I was a little surprised this week when the Lego Education group announced its latest initiative is the Computer Science and AI Learning Solution. After all, generative AI feels like the antithesis of Lego’s creative values. But Andrew Silwinski, Lego Education’s head of product experience, was quick to defend Lego’s approach, noting that being fluent in the tools behind AI is not about generating sloppy images or music and more about expanding what it means by teaching computer science.

“I think most people should probably know that we started working on this before ChatGPT [got big],” Silwinski told Engadget earlier this week. “Some of the ideas that underline AI are really powerful foundational ideas, regardless of the current frontier model that’s out this week. Helping children understand probability and statistics, data quality, algorithmic bias, sensors, machine perception. These are really foundational core ideas that go back to the 1970s.” 

To that end, Lego Education designed courses for grades K-2, 3-5 and 6-8 that incorporate Lego bricks, additional hardware and lessons tailored to introducing the fundamentals of AI as an extension of existing computer science education. The kits are designed for four students to work together, with teacher oversight. Much of this all comes from learnings Lego found in a study it commissioned showing that teachers often find they don’t have the right resources to teach these subjects. The study showed that half of teachers globally say “current resources leave students bored” while nearly half say “computer science isn’t relatable and doesn’t connect to students’ interests or day to day.” Given kids’ familiarity with Lego and the multiple decades of experience Lego Education has in putting courses like this together, it seems like a logical step to push in this direction. 

In Lego’s materials about the new courses, AI is far from the only subject covered. Coding, looping code, triggering events and sequences, if/then conditionals and more are all on display through the combination of Lego-built models and other hardware to motorize it. It feels more like a computer science course that also introduces concepts of AI rather than something with an end goal of having kids build a chatbot.

In fact, Lego set up a number of “red lines” in terms of how it would introduce AI. “No data can ever go across the internet to us or any other third party,” Silwinski said. “And that’s a really hard bar if you know anything about AI.” So instead of going to the cloud, everything had to be able to do local inference on, as Silwinski said, “the 10-year-old Chromebooks you’ll see in classrooms.” He added that “kids can train their own machine learning models, and all of that is happening locally in the classroom, and none of that data ever leaves the student’s device.”

Lego also says that its lessons never anthropomorphize AI, one of the things that is so common in consumer-facing AI tools like ChatGPT, Gemini and many more. “One of the things we’re seeing a lot of with generative AI tools is children have a tendency to see them as somehow human or almost magical. A lot of it’s because of the conversational interface, it abstracts all the mechanics away from the child.” 

Lego also recognized that it had to build a course that’ll work regardless of a teacher’s fluency in such subjects. So a big part of developing the course was making sure that teachers had the tools they needed to be on top of whatever lessons they’re working on. “When we design and we test the products, we’re not the ones testing in the classroom,” Silwinski said. “We give it to a teacher and we provide all of the lesson materials, all of the training, all of the notes, all the presentation materials, everything that they need to be able to teach the lesson.” Lego also took into account the fact that some schools might introduce its students to these things starting in Kindergarten, whereas others might skip to the grade 3-5 or 6-8 sets. To alleviate any bumps in the courses for students or teachers, Lego Education works with school districts and individual schools to make sure there’s an on-ramp for those starting from different places in their fluency.

While the idea of “teaching AI” seemed out of character for Lego initially, the approach it’s taking here actually reminds me a bit of Smart Play. With Smart Play, the technology is essentially invisible — kids can just open up a set, start building, and get all the benefits of the new system without having to hook up to an app or a screen. In the same vein, Silwinski said that a lot of the work you can do with the Computer Science and AI kit doesn’t need a screen, particularly the lessons designed for younger kids. And the sets themselves have a mode that acts similar to a mesh, where you connect numerous motors and sensors together to build “incredibly complex interactions and behaviors” without even needing a computer.

For educators interested in checking out this latest course, Lego has single kits up for pre-order starting at $339.95; they’ll start shipping in April. That’s the pricing for the K-2 sets, the 3-5 and 6-8 sets are $429.95 and $529.95, respectively. A single kit covers four students. Lego is also selling bundles with six kits, and school districts can also request a quote for bigger orders. 

This article originally appeared on Engadget at https://www.engadget.com/ai/legos-latest-educational-kit-seeks-to-teach-ai-as-part-of-computer-science-not-to-build-a-chatbot-184636741.html?src=rss