For many businesses today, the end-user community includes a huge range of technology sophistication. Some users turn to the internet to find web-based answers, while some continue to depend on the IT helpdesk. It is important that businesses develop a service desk strategy that is aligned with the company’s corporate and IT plan. There isn’t one perfect channel that will suit the needs of the helpdesk. Therefore, companies need to implement the best mix of service desk channels in order to optimize their performance. An IT helpdesk is designed to optimize services on behalf of the…
Source: TG Daily – 10 ways to make IT Helpdesk Operations Faster