What’s it like to spend $10,000 for Internet service and wait six months for Comcast to hook it up? Jonathan Rowny knows the answer.

Rowny and his wife and child moved from Virginia to Washington state in May 2021. Rowny told Ars that before closing on the house in the city of Buckley, he checked Comcast’s website to confirm that he could sign up for broadband.

“I went ahead and placed my order and scheduled the install for the day after we moved in or whatever… I think it was about four days before closing [on the house] that Comcast canceled my order,” he said. Rowny said that someone from Comcast called him with the message that “your house is not serviceable.”