Verizon is canceling many home-Internet installations and repairs during the pandemic, and some customers are being given appointment dates in November when they try to schedule an installation.
The November appointment dates appear to be placeholders that will eventually be replaced by earlier dates. But Verizon is sending mixed messages to customers about when appointments will actually happen and about whether technicians are allowed to enter their homes.
As of yesterday, a Verizon FAQ said that “At this time, our technicians will not be able to enter your home or business to install new services or to do repair work,” according to an Internet Archive capture of the page. The FAQ also said that customers who aren’t eligible for self-installs “may proceed with placing an order for a technician-required installation” and “will receive notification to select an installation date when we resume operations.”
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Source: Ars Technica – Verizon canceling FiOS installs and telling customers to wait a few months