For a lot of companies in the modern world, the end-user community features a broad range of technology sophistication. Many users turn to the web to seek web-based answers, while a significant percentage still rely on the IT helpdesk. It is imperative that every business develops a service desk strategy that works well with the corporate and IT plan. There is no channel that is self-sufficient and without problems. For this reason, businesses need to implement only the top best service desk channels so as to maximize their performance. An IT helpdesk is take into account so many factors so…

Source: TG Daily – Top Ways to Make IT Helpdesk Operations