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AT&T supervisors encouraged sales reps to create fake DirecTV Now accounts to make the online video service seem more successful than it really was, a class-action complaint alleges.
AT&T “promot[ed] and reward[ed] account fraud” such as creating the fake accounts and signing AT&T customers up for DirecTV Now “without the customer knowing,” the lawsuit claims.
The new allegations were made Friday in an amended complaint as part of a lawsuit filed against AT&T in April in US District Court for the Southern District of New York. The lawsuit alleges that AT&T lied to investors in order to hide DirecTV Now’s failure.
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Source: Ars Technica – Lawsuit: AT&T signed customers up for DirecTV Now without their knowledge