McDonald’s has hit an all-time high after announcing that they would be upgrading 2,500 restaurants with digital ordering kiosks. As far as I can tell, these stores will do away with cashiers entirely – though comments from corporate suggest that human workers will simply be given new roles.



“Our CEO, Steve Easterbrook, has said on many occasions that self-order kiosks in McDonald’s restaurants are not a labor replacement. They provide an opportunity to transition back-of-the-house positions to more customer service roles such as concierges and table service where they are able to truly engage with guests and enhance the dining experience.”

Discussion

Source: [H]ardOCP – Wall Street Cheers Replacement of Cashiers with Digital Kiosks