That’s your money, just flying away. (credit: Getty Images | Colin Anderson)
Charter and its new subsidiary Time Warner Cable (TWC) have been overcharging customers at least $7.2 million per year for equipment and service, a US Senate investigation has found.
Time Warner Cable over-billed customers nationwide an estimated $639,948 between January and April of this year, which projects to a yearly total of $1,919,844. Charter, meanwhile, “informed the [Senate’s investigative] Subcommittee that it over-billed customers by at least $442,691 per month,” the report said. That works out to overcharges of at least $5,312,292 per year. When added to Time Warner Cable’s overcharges, that’s $7.2 million customers paid in erroneous charges over and above the already high prices of cable TV.
The report was released today as senators grilled cable company executives from Charter, Time Warner Cable, Comcast, the AT&T-owned DirecTV, and Dish on customer service and billing problems. The Senate report, as well as video of the hearing and transcripts of cable executive testimony is available here.
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Source: Ars Technica – Charter and TWC overbill customers by .2 million per year, Senate finds