Enlarge (credit: Mike Mozart)

At the very same time, the Dallas 911 call center was overwhelmed by “a spike in calls” due to what has become known as “the ongoing T-Mobile ghost call issue,” a Dallas city government announcement said Tuesday. Police are reportedly investigating whether the 911 problem led to the death.

Just days before Alex’s death, a local man named Brian Cross died after it took 20 minutes for his husband, David Taffet, to reach 911. “Taffet called 911 and was disconnected. He called back and was put on hold,” The Dallas Morning News reported. Paramedics arrived quickly after Taffet finally reached a 911 dispatcher, and Cross was taken to a hospital, but died within an hour.