Charter wrongly charged customers $10 “Wi-Fi Activation“ fee, gets sued

Enlarge / But we already have Wi-Fi. (credit: Getty Images | Jose Luis Pelaez Inc.)

Charter admits that it accidentally charged a “Wi-Fi Activation” fee to some customers, and the company is now facing a lawsuit over the charges.

The wrongful charges hit customers of Bright House Networks, a company that Charter purchased last year. A complaint filed on January 31 in the Sixth Judicial Circuit of Florida by customer Sharon Memmer seeks class-action status for all customers who were charged the “Illegitimate Wi-Fi Activation Fee.”

Charter offered no comment on the lawsuit but acknowledged the mistake and says it intends to make things right.

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Source: Ars Technica – Charter wrongly charged customers “Wi-Fi Activation“ fee, gets sued