
A Charter customer has sued the cable company, alleging that it falsely advertises a lower price than it actually charges and falsely tells customers that extra fees tacked onto their bills are mandated by the government. The complaint, filed in California State Superior court in San Diego, takes aim at the “Broadcast TV” and “Sports Programming” surcharges that are added to customers’ bills despite not being included in the advertised rate.
“Charter is committing massive billing fraud by disguising price increases above the advertised and promised service package price in the form of the bogus ‘Broadcast TV and Sports Programming Surcharges’ line item on customer bills,” said the lawsuit filed last week by Michael Song.
The plaintiff is a subscriber in California, where Charter, the second largest cable company in the US after Comcast, operates via its newly acquired Time Warner Cable (TWC) subsidiary. Song is paying an extra $8.75 a month from those two fees combined.
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Source: Ars Technica – Charter customer sues over hidden fees, claims “massive billing fraud”