Helen Marie Plourde, an 86-year-old Minnesota resident, just spent over a month without home Internet and phone service because CenturyLink failed to fix a problem that began in July.

CenturyLink didn’t show up for scheduled appointments at her home in Saint Paul, Plourde told Ars in a phone interview on Thursday, August 24, one day after the latest missed service appointment. Another appointment was scheduled for August 28, but she was skeptical that it would actually happen.

“I’ll believe it when I see them,” Plourde said.