Say goodbye to the airline call center — at least at Frontier Airlines. From a report: The budget carrier has completed its transition to online, mobile and text support, which enables it to ensure that customers get “the information they need as expeditiously and efficiently as possible,” spokeswoman Jennifer de la Cruz told CNBC in an e-mailed statement. Passengers who call the customer service number Frontier lists on its website now get the message: “At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We want our customers to be able to operate efficiently as well, which is why we make it easy to find what you need at Flyfrontier.com or on our mobile app.” Those who want to text with the carrier can get a link to do so sent to their phone. Most major carriers still offer customer service lines. But Frontier, which charges fees for everything from advanced seat assignments to carry-on luggage and snacks, is often looking for ways to cut expenses. During its investor day earlier this month, Frontier hinted that it would stop offering customer service by phone, a change that travel site Travel Noire reported earlier this week. Further reading: US Fines Airlines More Than $7 Million for Not Providing Refunds.

Read more of this story at Slashdot.

Source: Slashdot – Frontier Airlines Gets Rid of Telephone Customer Service