{"id":1221429,"date":"2025-02-21T12:40:00","date_gmt":"2025-02-21T17:40:00","guid":{"rendered":"https:\/\/www.prime-wow.com\/?p=1221429"},"modified":"2025-02-21T12:40:00","modified_gmt":"2025-02-21T17:40:00","slug":"hp-ends-forced-15-minute-wait-times-for-customer-support","status":"publish","type":"post","link":"https:\/\/www.prime-wow.com\/?p=1221429","title":{"rendered":"HP Ends Forced 15-Minute Wait Times for Customer Support"},"content":{"rendered":"<div>HP has ended its controversial practice of imposing mandatory 15-minute wait times for customer support calls in several European countries, following internal pushback and customer complaints. <\/p>\n<p>The company confirmed the reversal and said it will &#8220;continue to prioritize timely access to live phone support.&#8221;<\/p>\n<div class=\"share_submission\" style=\"position:relative;\">\n<a class=\"slashpop\" href=\"http:\/\/twitter.com\/home?status=HP+Ends+Forced+15-Minute+Wait+Times+for+Customer+Support%3A+https%3A%2F%2Fit.slashdot.org%2Fstory%2F25%2F02%2F21%2F1740213%2F%3Futm_source%3Dtwitter%26utm_medium%3Dtwitter\"><img decoding=\"async\" src=\"https:\/\/www.prime-wow.com\/wp-content\/uploads\/2025\/02\/twitter_icon_large-214.png\"><\/a><br \/>\n<a class=\"slashpop\" href=\"http:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fit.slashdot.org%2Fstory%2F25%2F02%2F21%2F1740213%2Fhp-ends-forced-15-minute-wait-times-for-customer-support%3Futm_source%3Dslashdot%26utm_medium%3Dfacebook\"><img decoding=\"async\" src=\"https:\/\/www.prime-wow.com\/wp-content\/uploads\/2025\/02\/facebook_icon_large-129.png\"><\/a><\/p>\n<\/div>\n<p><a href=\"https:\/\/it.slashdot.org\/story\/25\/02\/21\/1740213\/hp-ends-forced-15-minute-wait-times-for-customer-support?utm_source=rss1.0moreanon&amp;utm_medium=feed\">Read more of this story<\/a> at Slashdot.<\/p>\n<p><iframe src=\"https:\/\/slashdot.org\/slashdot-it.pl?op=discuss&amp;id=23616813&amp;smallembed=1\" style=\"height: 300px; width: 100%; border: none;\"><\/iframe><\/div>\n","protected":false},"excerpt":{"rendered":"<p>HP has ended its controversial practice of imposing mandatory 15-minute wait times for customer support calls in several European countries, following internal pushback and customer complaints. The company confirmed the reversal and said it will &#8220;continue to prioritize timely access &hellip; <a href=\"https:\/\/www.prime-wow.com\/?p=1221429\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[101,44,110],"tags":[],"class_list":["post-1221429","post","type-post","status-publish","format-standard","hentry","category-slashdot","category-technology","category-unfiltered-rss"],"_links":{"self":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/posts\/1221429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1221429"}],"version-history":[{"count":0,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/posts\/1221429\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1221429"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1221429"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1221429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}