{"id":1220895,"date":"2025-02-21T10:45:17","date_gmt":"2025-02-21T15:45:17","guid":{"rendered":"https:\/\/www.prime-wow.com\/?p=1220895"},"modified":"2025-02-21T10:45:17","modified_gmt":"2025-02-21T15:45:17","slug":"hp-realizes-that-mandatory-15-minute-support-call-wait-times-isnt-good-support","status":"publish","type":"post","link":"https:\/\/www.prime-wow.com\/?p=1220895","title":{"rendered":"HP realizes that mandatory 15-minute support call wait times isn\u2019t good support"},"content":{"rendered":"<div>\n<p>In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in certain geographies.<\/p>\n<p>Callers from the United Kingdom, France, Germany, Ireland, and Italy were met with the forced holding periods, <a href=\"https:\/\/www.theregister.com\/2025\/02\/20\/hp_deliberately_adds_15_minutes\/\">The Register<\/a> reported on Thursday. The publication cited internal communications it saw from February 18 that reportedly said the wait times aimed to &#8220;influence customers to increase their adoption of digital self-solve, as a faster way to address their support question. This involves inserting a message of high call volumes, to expect a delay in connecting to an agent and offering digital self-solve solutions as an alternative.\u201d<\/p>\n<p>Even if HP&#8217;s telephone support center wasn&#8217;t busy, callers would reportedly hear:<\/p>\n<p><a href=\"https:\/\/arstechnica.com\/gadgets\/2025\/02\/misguided-hp-customer-support-approach-included-forced-15-minute-call-wait-times\/\">Read full article<\/a><\/p>\n<p><a href=\"https:\/\/arstechnica.com\/gadgets\/2025\/02\/misguided-hp-customer-support-approach-included-forced-15-minute-call-wait-times\/#comments\">Comments<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in certain geographies. Callers from the United Kingdom, France, Germany, &hellip; <a href=\"https:\/\/www.prime-wow.com\/?p=1220895\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,44,110],"tags":[],"class_list":["post-1220895","post","type-post","status-publish","format-standard","hentry","category-ars-technica","category-technology","category-unfiltered-rss"],"_links":{"self":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/posts\/1220895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1220895"}],"version-history":[{"count":0,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/posts\/1220895\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1220895"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1220895"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1220895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}