{"id":1201767,"date":"2023-11-10T12:00:41","date_gmt":"2023-11-10T17:00:41","guid":{"rendered":"https:\/\/www.prime-wow.com\/?p=1201767"},"modified":"2023-11-10T12:00:41","modified_gmt":"2023-11-10T17:00:41","slug":"starlink-bug-frustrates-users-they-dont-have-tech-support-just-a-faq-wtf","status":"publish","type":"post","link":"https:\/\/www.prime-wow.com\/?p=1201767","title":{"rendered":"Starlink bug frustrates users: \u201cThey don\u2019t have tech support? Just a FAQ? WTF?\u201d"},"content":{"rendered":"
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Starlink’s lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts. A bunch of customers received an email from no-reply@starlink.com last night that said, “Your Starlink Account Has Been Reset. All pending orders and deposits have been refunded. You are welcome to visit Starlink.com to place a new order at any time using the same email address.”<\/p>\n

One Ars reader who got the account-reset email contacted us about the problem, and many others are complaining in Reddit threads. Starlink’s account-recovery page<\/a> that allows users to request password resets with an email address or phone number hasn’t been working for them.<\/p>\n

“When I try to reset my password via the email option, I get the error ‘User not found,'” we were told by Adam, a Starlink customer in Alabama who preferred that we not publish his last name. When Adam tried to reset his password by entering his phone number, he received a text message with a password-reset link. But that didn’t work, either. “After I type in a new password, I get the error message ‘User disabled,'” Adam told us.<\/p>\n<\/div>\n

Read 16 remaining paragraphs<\/a> | Comments<\/a><\/p>\n


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\nSource: Ars Technica – Starlink bug frustrates users: \u201cThey don\u2019t have tech support? Just a FAQ? WTF?\u201d<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Enlarge (credit: Getty Images | SOPA Images ) Starlink’s lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts. A bunch of customers received an email from no-reply@starlink.com … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1201768,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,110],"tags":[73],"class_list":["post-1201767","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ars-technica","category-unfiltered-rss","tag-ars-technica"],"_links":{"self":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/posts\/1201767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1201767"}],"version-history":[{"count":0,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/posts\/1201767\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=\/wp\/v2\/media\/1201768"}],"wp:attachment":[{"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1201767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1201767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.prime-wow.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1201767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}